General

Safety and Security 

• Can someone steal my Bitcoin?
  Unlike cash in a bank account, you hold the keys to where your Bitcoin is held. It is virtually impossible for someone else to access your Bitcoin wallet unless they have your wallet’s credentials. For this reason, it is crucial that you keep your wallet information private.

• Should I send Bitcoin to a stranger?
  You should not send Bitcoin to someone you don’t know. All crypto transactions are final, meaning that you will not be able to reverse a transaction after it’s completed.

• What is a “fake sale” scam?
  A fake sale scam is when someone pretending to be a legitimate seller offers certain products or services at a very low price and will only accept forms of payment that are not possible to redirect or track, such as Bitcoin.  If you think you are involved in a fake sale scam, we strongly recommend ceasing activity related to this situation and no longer sending funds to that party. Please be advised that all Bitcoin transactions are irreversible. Scam warnings appear on our kiosks, so please use caution, as Bitcoin Bro is not responsible for your transaction activity.

• What factors to consider when choosing a Bitcoin wallet?
  Choosing the right Bitcoin wallet can be overwhelming, but keeping the key factors in mind will help you make an informed decision. Security features and user experience are crucial when selecting a wallet, but considering compatibility, adaptability, reputation of the company, and backup options is also important.